If you put any two people in a room, one of them will be more greedy than the other.
In matters of greed, the “more greedy” always beat the “less greedy.” They should; by definition they care more about it.
That’s the phenomenon that drives corporate practices toward increasingly exploitative behavior with customers. In climate where profit matters above all else, big-money customers are increasingly coddled, while “transactional” customers get shaken by the ankles until money stops falling out of their pockets.
This is the behavior that explains the housing crisis of 2008; excessive airline fees; self-service checkouts at the big box; hospitals that would rather send your account to collections than decode the mysterious charges on your bill; customer service departments where there’s nobody home; and – top of mind – internet service providers that will profit twice by selling the personal browsing data of paying customers.
The only way to stop them is to make such behavior unprofitable. We depend on the government – as the regulator of markets – to do that.
If the government won’t regulate, people can only make such abusive behaviors unprofitable by spending less money — a lot less — with large, national corporations.
Binge-spending at mega-companies is not going to be an easy habit for America to break. #peopleB4profit